With safety always at the forefront of our business operations, Elite Helicopters has implemented a COVID-Safe Plan with priority on the following objectives.
- Ensure that the business is following all COVID-19 health regulations and directions from State and Federal Government authorities, and keeping up to date on business restrictions that may apply to us.
- Promoting good hygiene in the workplace, including the provision of hand sanitizer, tissues, bins, and disposables.
- Communicating with customers and visitors on the precautionary practices put in place to prevent the spread of COVID-19, including pre-screening questions and check-in procedures.
Please call our office on 0400 481 597 if you have any questions or concerns.
- Bookings are essential and are not confirmed until we have received a deposit (10%) or the full amount.
- Flights are subject to availability, confirmed passenger and luggage weights.
- Flights are subject to weather conditions on the day of travel.
- Flight and tour durations are estimates and may be affected by weather, air traffic control or other factors on the day.
- Passenger-carrying charter flights are conducted under day VFR rules and are limited to daylight operations only.
- Cancellations more than 7 days prior to scheduled flights: Eligible for a full refund of 100% or voucher of the same value. Vouchers are valid for 24 months from date of issue, and are non-refundable or transferrable to another individual.
- Cancellations less than 7 days but more than 48 hours prior to scheduled flights: Eligible for a partial refund of 50% or voucher of the same value. Vouchers are valid for 24 months from date of issue, and are non-refundable or transferrable to another individual.
- Cancellations less than 48 hours prior to scheduled flights: Not eligible for any refunds or vouchers.
PAYMENT AND REFUND Policy
- All prices quoted and listed within this website, unless otherwise stated, are inclusive of GST and displayed in AUD currency.
- Security deposits are required at the time of booking. This involves a 10% charge of the total quoted amount, payable by credit card or EFT to our nominated bank account. A company Purchase Order may be used instead for clients approved to pay by account with Elite Helicopters.
- Accepted payment methods include: Visa, MasterCard, AMEX, EFT, cash or by redeeming valid ELITE issued Gift Vouchers.
- Any booked passengers that fail to arrive, arrive more than 30 minutes late, or who choose not to participate on the day of travel are not entitled to a refund. Refunds are not available for services provided but not utilised by a customer.
- Clients will be offered a refund, exchange or credit voucher when flights are cancelled by Elite Helicopters.
- All refunds will be made to the payee by the method of payment received.
GIFT VOUCHER Policy
- Bookings are essential to redeem your gift voucher.
- Gift vouchers are valid for 12 months from date of issue as shown on the voucher, and flights must be booked and redeemed before the expiry date. For gift vouchers issued in 2020 and 2021, Elite Helicopters has extended the period of validity from 12 to 24 months from date of issue due to the ongoing impacts of COVID-19 in Australia.
- Gift vouchers are issued to nominated recipients electronically via the email address provided at time of purchase.
- Gift vouchers are non-refundable, cannot be redeemed for cash or transferred to another individual’s name.
Please reference your gift voucher number to our staff at the time of booking.
With respect to our Cancellation Policy, flights may be cancelled, delayed, or postponed due to weather conditions. These decisions shall be made under the direction of Elite Helicopters on the grounds of safety and will not be charged to the customer, except in circumstances where administration fees or other preparation costs have been incurred by us.
We shall make efforts to contact clients in advance of any weather forecast that is potentially restrictive of operating flights as normal. Observed weather conditions and updated forecasts are often not available until the morning of the scheduled flight. We shall not be liable for any loss, damage or costs incurred by the client arising from any delays, postponement, or cancellation.
PASSENGER MANIFEST REQUIREMENTS
In accordance with the Civil Aviation Safety Authority (CASA) CAAP 235-1 (para.11) all passengers are required to provide their full name, accurate weight, and luggage details before boarding any ELITE aircraft. This information is collected for aircraft manifesting and loading calculations.
CHILDREN AND INFANTS
Due to limited seating capacity in helicopters, all passengers are required to pay the full seat price, except where an infant is under 2 years of age. Infants may travel free of charge as long as the infant is seated on a parent or guardian’s lap for the duration of the flight.
# Terms and Conditions for Instagram Competition
1. **Eligibility:** This competition is open to Instagram users who are 18 years and over. Employees or agencies of the Organiser, their family members, or anyone else connected with the competition may not enter the competition.
2. **Entry Period:** The competition commences on the date of the post’s publication and entries will close on July 29th, 2023, at 23:59 PST.
3. **How to Enter:** Participants must ‘Like’ the specific competition post on Instagram, ‘Follow’ the Organiser’s Instagram account, and ‘Tag’ three friends in the comments section of the competition post. Multiple entries are not permitted.
4. **Prize:** The prize is non-exchangeable, non-transferable, and not redeemable for cash or other prizes (unless specified by the Organiser). The Organiser retains the right to substitute the prize with another prize of similar value in the event the original prize offered is not available.
5. **Selection of Winner:** The winner will be selected at random after the closing date and will be announced on August 4th, 2023, on the Organiser’s Instagram account. The winner will be contacted via direct message on Instagram to arrange the delivery of the prize.
6. **No Purchase Necessary:** No purchase is necessary to enter or win. A purchase does not increase the chances of winning.
7. **Instagram:** The competition is in no way sponsored, endorsed, administered by, or associated with Instagram. By participating in this competition, you agree to a complete release of Instagram from any claims.
8. **Personal Data:** By entering this competition, participants agree to share their personal data, specifically their Instagram handle, for the purpose of the competition only. Personal data will not be disclosed to a third party without the individual’s prior consent.
9. **Modification of Competition Rules:** The Organiser reserves the right to adjust or shut down the competition at any time, and has the right to investigate possible cheating or tampering before determining a winner.
By entering this competition, participants agree to these terms and conditions.
This policy outlines how we collect, use, store and disclose your personal information. It also explains how you can access and correct your personal information, as well as how to make a complaint about a breach of your privacy rights.
What Personal Information Do We Collect?
We may collect personal information from you when you:
The type of personal information we may collect includes:
How Do We Use Your Personal Information?
We may use your personal information for the following purposes:
How Do We Store Your Personal Information?
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure. This includes physical security measures such as locked filing cabinets and secure storage facilities, as well as technological security measures such as password protected databases.
When Will We Disclose Your Personal Information?
We will not disclose any of your personal information without first obtaining your consent unless required by law. If we do need to disclose any of your personal information without first obtaining your consent, we will only do so if it is necessary for us to provide our services or comply with legal requirements.
Accessing & Correcting Your Personal Information
You have the right to access and correct any of the personal information we hold about you at any time. You can request access to this information by contacting us using the details provided below.
Complaints About Breaches Of Privacy Rights
If you believe that we have breached one of your privacy rights under the APPs contained in the Privacy Act 1988 (Cth), please contact us using the details provided below so that we can investigate further.
If you would like more information about this policy or if you would like to make an enquiry or complaint about a breach of privacy rights please contact us via our contact page, or by telephone on +61 7 3568 4960